"Curb-to-Curb" Service

“The Bus” provides door-to-door service comparable to the fixed route; customers must be ready and waiting at their pick-up or drop-off location. Lift drivers are not allowed to enter the customer's home or drop-off locations, nor are they allowed to take wheelchairs up, down stairs, or to/through doors.

“The Bus” operates within a 30-minute pick-up window. The window begins fifteen (15) minutes prior to the scheduled pick-up time and ends fifteen (15) minutes after. Drivers are allowed to wait only 5 minutes for the customer to board the service vehicle, so it is very important for the customer to be ready and waiting at the beginning of the pick-up window.

“THE WINDOW”
Example: If a customer has a 12:00 p.m. pick-up, the driver can arrive as early as 11:45 a.m. and as late as 12:15 p.m. and be considered on time. If the driver arrives at 11:45, they will wait until 11:50, if they arrive at 12:15, they will wait until 12:20 p.m. If the customer does not board the service vehicle within five (5) minutes, the driver will call in a no-show and proceed to the next destination. The driver would be on time and this would be considered a valid no-show.

In order for the driver to easily locate them, customers must be waiting at the sidewalk or at another safe waiting area in front of or as close as possible to the entrance of the pick-up location. Please tell the Customer Service Representative exactly where you will be waiting for the vehicle when scheduling your transportation. We do not advocate unsafe practices such as backing up and our drivers have been directed to avoid these types of situations. Due to the weight of our lift vehicles, drivers are not allowed to pull into the private drives of our customers.

Customers who cannot travel independently, or enter/exit a facility need to be accompanied by a Personal Care Attendant (PCA.) This service is not provided by OSU-Stillwater Community Transit and is the responsibility of the customer. Escorts travel free with the customer but must be picked up and dropped off at the same location as the customer. If the customer intends to have a PCA accompany them, they must inform the Customer Service Representative when the transportation is scheduled to guarantee space on the vehicle.

Oklahoma State University, in compliance with Title VI and VII of the Civil Rights Act of 1964, Executive Order 11246 as amended, and Title IX of the Education Amendments of 1972 (Higher Education Act), the Americans with Disabilities Act of 1990, and other federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, genetic information, sex, age, sexual orientation, gender identity, religion, disability, or status as a veteran, in any of its policies, practices or procedures. This provision includes, but is not limited to admissions, employment, financial aid, and educational services. The Director of Equal Opportunity, 408 Whitehurst, OSU, Stillwater, OK 74078-1035; Phone 405-744-5371; email: eeo.okstate.eduhas been designated to handle inquiries regarding non-discrimination policies: Any person (student, faculty, or staff) who believes that discriminatory practices have been engaged in based on gender may discuss his or her concerns and file informal or formal complaints of possible violations of Title IX with OSU’s Title IX Coordinator 405-744-9154.

Animals are not permitted on the Transit Buses unless they are secured in an approved pet carrier. Service animals, as defined by current Federal Transit Administration Regulations, are permitted. Service dogs must remain in harness and while on the Paratransit vehicle and under control of the owner at all times.  Service animals must remain on the floor without blocking the aisle or on their owner's lap.  For more information, please refer to http://www.ada.gov/service_animals_2010.htm.

Please review eeo.okstate.edu and contact the Director of Equal Opportunity, 408 Whitehurst at 405-744-9154 for information concerning unlawful discrimination and inquiries regarding OSU compliance with equal opportunity or affirmative action.