Scheduling and Reservation

Reservations can be made between the hours of 8:00 a.m. and 4:30 p.m. Mondays thru Fridays. Reservations may be made up to seven (7) days in advance, but no later than the previous day before 5:00 p.m. There are no transportation services on weekends.

If you are traveling to an appointment, be sure to tell the Customer Service Representative what time you must arrive at your destination. Then a correct pick-up time can be determined. All service is “shared ride”; your total travel time will allow time for others to board and ride in the same vehicle. Your Paratransit ride will take approximately the same amount of time a similar trip on the fixed route bus would take, and may not follow a direct route between your pick up and drop off locations.

If you have multiple trips on the same day , they need to be scheduled at least ninety minutes apart . This will allow for travel time and the utilization of the 30-minute window. This policy is in place to prevent the return trip from arriving before the original trip has been completed.

Occasionally we may need to ask a customer to change the requested pick up time in order to accommodate their request for a reservation. The ADA allows the transit to negotiate a revised pick up with you that may be up to one hour before or after your requested pick up time.

Example: If you request a pick-up time of 9:00 a.m., the negotiated time would be one hour before or after that time. Negotiating pick-up times with customers gives a better estimated arrival time.

Be sure to phone The BUS office if you need to change your pick-up time.

Oklahoma State University, in compliance with Title VI and VII of the Civil Rights Act of 1964, Executive Order 11246 as amended, and Title IX of the Education Amendments of 1972 (Higher Education Act), the Americans with Disabilities Act of 1990, and other federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, genetic information, sex, age, sexual orientation, gender identity, religion, disability, or status as a veteran, in any of its policies, practices or procedures. This provision includes, but is not limited to admissions, employment, financial aid, and educational services. The Director of Equal Opportunity, 408 Whitehurst, OSU, Stillwater, OK 74078-1035; Phone 405-744-5371; email: eeo.okstate.eduhas been designated to handle inquiries regarding non-discrimination policies: Any person (student, faculty, or staff) who believes that discriminatory practices have been engaged in based on gender may discuss his or her concerns and file informal or formal complaints of possible violations of Title IX with OSU’s Title IX Coordinator 405-744-9154.

Animals are not permitted on the Transit Buses unless they are secured in an approved pet carrier. Service animals, as defined by current Federal Transit Administration Regulations, are permitted. Service dogs must remain in harness and while on the Paratransit vehicle and under control of the owner at all times.  Service animals must remain on the floor without blocking the aisle or on their owner's lap.  For more information, please refer to http://www.ada.gov/service_animals_2010.htm.

Please review eeo.okstate.edu and contact the Director of Equal Opportunity, 408 Whitehurst at 405-744-9154 for information concerning unlawful discrimination and inquiries regarding OSU compliance with equal opportunity or affirmative action.