"Curb-to-Curb" Service

“The Bus” provides door-to-door service comparable to the fixed route; customers must be ready and waiting at their pick-up or drop-off location. Lift drivers are not allowed to enter the customer's home or drop-off locations, nor are they allowed to take wheelchairs up, down stairs, or to/through doors.

“The Bus” operates within a 30-minute pick-up window. The window begins fifteen (15) minutes prior to the scheduled pick-up time and ends fifteen (15) minutes after. Drivers are allowed to wait only 5 minutes for the customer to board the service vehicle, so it is very important for the customer to be ready and waiting at the beginning of the pick-up window.

“THE WINDOW”
Example: If a customer has a 12:00 p.m. pick-up, the driver can arrive as early as 11:45 a.m. and as late as 12:15 p.m. and be considered on time. If the driver arrives at 11:45, they will wait until 11:50, if they arrive at 12:15, they will wait until 12:20 p.m. If the customer does not board the service vehicle within five (5) minutes, the driver will call in a no-show and proceed to the next destination. The driver would be on time and this would be considered a valid no-show.

In order for the driver to easily locate them, customers must be waiting at the sidewalk or at another safe waiting area in front of or as close as possible to the entrance of the pick-up location. Please tell the Customer Service Representative exactly where you will be waiting for the vehicle when scheduling your transportation. We do not advocate unsafe practices such as backing up and our drivers have been directed to avoid these types of situations. Due to the weight of our lift vehicles, drivers are not allowed to pull into the private drives of our customers.

Customers who cannot travel independently, or enter/exit a facility need to be accompanied by a Personal Care Attendant (PCA.) This service is not provided by OSU-Stillwater Community Transit and is the responsibility of the customer. Escorts travel free with the customer but must be picked up and dropped off at the same location as the customer. If the customer intends to have a PCA accompany them, they must inform the Customer Service Representative when the transportation is scheduled to guarantee space on the vehicle.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit https://eeo.okstate.edu.

Animals are not permitted on the Transit Buses unless they are secured in an approved pet carrier. Service animals, as defined by current Federal Transit Administration Regulations, are permitted. Service dogs must remain under control of the owner at all times. Service animals must remain on the floor without blocking the aisle or on their owner's lap. For more information, please refer to http://www.ada.gov/service_animals_2010.htm.