Scheduling and Reservation

Reservations can be made between the hours of 8:00 a.m. and 4:30 p.m. Mondays thru Fridays. Reservations may be made up to seven (7) days in advance, but no later than the previous day before 5:00 p.m. There are no transportation services on weekends.

If you are traveling to an appointment, be sure to tell the Customer Service Representative what time you must arrive at your destination. Then a correct pick-up time can be determined. All service is “shared ride”; your total travel time will allow time for others to board and ride in the same vehicle. Your Paratransit ride will take approximately the same amount of time a similar trip on the fixed route bus would take, and may not follow a direct route between your pick up and drop off locations.

If you have multiple trips on the same day , they need to be scheduled at least ninety minutes apart . This will allow for travel time and the utilization of the 30-minute window. This policy is in place to prevent the return trip from arriving before the original trip has been completed.

Occasionally we may need to ask a customer to change the requested pick up time in order to accommodate their request for a reservation. The ADA allows the transit to negotiate a revised pick up with you that may be up to one hour before or after your requested pick up time.

Example: If you request a pick-up time of 9:00 a.m., the negotiated time would be one hour before or after that time. Negotiating pick-up times with customers gives a better estimated arrival time.

Be sure to phone The BUS office if you need to change your pick-up time.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit https://eeo.okstate.edu.

Animals are not permitted on the Transit Buses unless they are secured in an approved pet carrier. Service animals, as defined by current Federal Transit Administration Regulations, are permitted. Service dogs must remain under control of the owner at all times. Service animals must remain on the floor without blocking the aisle or on their owner's lap. For more information, please refer to http://www.ada.gov/service_animals_2010.htm.